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Comm100 Live Chat
Comm100 Live Chat is a live support software product offered via the SaaS (Software as a Service) model.〔(【引用サイトリンク】url=http://www.crunchbase.com/product/comm100-live-chat )〕 It enables businesses or organizations to communicate with their website visitors in real time so as to improve conversions, sales and customer satisfaction.〔(【引用サイトリンク】url=http://independentretailer.com/2012/12/14/best-practices-to-improve-customer-service/ )〕
== History ==
The first version of Comm100 Live Chat was released on August 5, 2009. In the October of 2011, Comm100 Live Chat was featured in Apps of the Month on TechRepublic by Scott Lowe. The company hit the 200,000 registered business users mark in October, 2012. In the January of 2013, Comm100 Live Chat released version 7.0 which features Salesforce integration and a re-designed operator console. In the same month, Comm100 Live Chat was ranked top 3 in the "2013 Best Enterprise Chat Software" category on TopTenReviews.〔(【引用サイトリンク】url=http://enterprise-chat-software-review.toptenreviews.com/ )〕 Zero downtime during the upgrade of Comm100 Live Chat was made possible in March, 2013. Later that year, Comm100 rolled out a series of updates that took the user experience of the live support software to a new level. Comm100 Live Chat was a silver winner of Best in Biz Awards International that year.〔(【引用サイトリンク】url=http://intl.bestinbizawards.com/intl-2013-winners-news/ )〕 In September, 2014, Comm100 released a patent pending new technology named MaximumOn, which enables Comm100 Live Chat to achieve 100% uptime.
抄文引用元・出典: フリー百科事典『 ウィキペディア（Wikipedia）』
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